Clear help, without exposing private information.

Already paid, pending, canceled, or unable to pay?

• Already paid: do not buy again. Check Google Play order history under the purchasing account, update the app, reconnect to the internet, and reopen it. In version 2.6.5, open About or another Premium explanation and choose Check or restore access. Earlier versions may call this Restore access.
• Pending: Premium activates only after Google confirms payment. Check the order in Google Play; do not start a second purchase while the first is unresolved.
• Canceled: canceling checkout does not unlock Premium. If Google shows an order or charge, check that order before retrying.
• Price unavailable or Play disconnected: check connectivity and the Google account used to install the app, then reopen it. In version 2.6.5, Get Premium still opens help when checkout is unavailable. Use Check or restore access before considering another purchase. Do not keep repeating checkout.
• Payment declined: use Google's payment troubleshooting. Available methods vary; DucyDrive cannot override Google or your bank's decision.
• Paid but still locked: email support privately with the app/Android versions, exact error, and Google Play order reference if available. Never post receipts, purchase tokens, or account details publicly. Google's refund request process is also available; eligibility is determined under the applicable policies.

Copy payment status copies a local diagnostic summary; review it before sharing. No support message is sent automatically. If the control is absent, update the app in Google Play.

A permanent purchase is not a subscription or a guarantee of universal USB compatibility, successful data recovery, or uninterrupted availability of Google services. Keep independent backups before destructive operations.

Find the right tool

1. On Dashboard, choose Open drive formatter for formatting, or Explore all tools for the complete searchable catalog.
2. In version 2.6.5, select a tool in Tools, read its Free/Premium requirements and safety warnings, and choose its Guide link if needed. Opening a tool does not start an operation.
3. Try a sample setup explores a simulated drive without changing files. Files provides free browsing and copying. Find a tool or answer opens the searchable catalog; Close tool returns to the originating tab.
4. Connect and inspect the correct USB device before making changes. Unsupported hardware and experimental formats retain their limits; Mac HFS+ support is non-journaled and is not APFS.

Understanding capacity: GiB and MiB use multiples of 1,024; manufacturers commonly label drives in decimal GB and MB. A 32 GB drive is about 29.8 GiB before filesystem overhead. This difference does not mean files or storage have been lost. In version 2.6.5, DucyDrive's binary capacity displays use KiB, MiB, GiB and TiB.

Use the free native Files workspace in 2.6.5

Preview the prepared 2.6.5 update. Check Google Play for the version available to your device. These steps apply to version 2.6.5; check your app version in About.

1. Choose Files, or Open File Explorer on Dashboard. Home opens accessible shared storage automatically, or DucyDrive's private files if shared storage is unavailable.
2. If needed, choose Enable device storage access and grant the appropriate permission in Android Settings. Browsing stays in DucyDrive. Home, Locations and Up help you find permitted device folders, SD cards and mounted USB volumes.
3. Tap a file to preview it, use its action menu for choices, or select items for copying. Search filters the loaded folder; Search subfolders searches further and reports limits or inaccessible locations.
4. Choose Copy selected and a destination, then review Keep both or Skip. Sources are kept, existing files are not overwritten, and verification must finish before an item is complete. Read the transfer result before retrying after interruption.
5. A verified move copies first, then retains the original in its source folder's Recovery storage. Recovery is not a separate backup and does not free that occupied space. Permanent deletion has a separate confirmation.

Android's protected system folders and other apps' private data remain restricted on an unrooted phone. Premium does not change this. Android must mount an SD card or USB volume in a readable format before it can appear.

Keep an independent backup. App-private files, backups and records are removed when you uninstall or clear DucyDrive storage; export important items first.

Earlier version 2.5.3

Earlier File Explorer controls

Choose Open File Explorer on Home, then use Android's folder picker to approve a local or mounted USB folder. Browse with visual tiles and image previews, switch between grid and list views, search, sort, and inspect details. Create folders, rename, share, open, or copy items using the non-overwriting preview; provider-supported moves are also available. Browsing alone does not change files.

The File Explorer requires no account, ads, or Premium purchase. Version 2.5.9 adds side-by-side controls and a Recovery choice. Physical USB compatibility depends on Android, the adapter, and the drive.

Choose a support channel

What to include

Include the app version, Android version, phone model, USB device type, selected operation, exact error message, and repeatable steps when available.

Never post these publicly

Do not post license files, purchase tokens, private documents, personal information, device identifiers, signing material, customer records, private keys, or confidential diagnostic data.

Before a destructive operation

Keep an independent backup, verify the selected USB device, use stable external power where appropriate, and read the in-app confirmation. Formatting, writing, wiping, and repair may permanently alter data.

Find the right workflow

Read short guides for formatting, backups and files. Version 2.6.5 groups navigation into Dashboard, Tools, Files and About, with a guide beside each tool.