Private email
Use email when a request includes details that should not appear in a public issue.
DucyDrive · Product support
Clear help, without exposing private information.
Report a reproducible problem or ask a question about DucyDrive through the channel that fits the information you need to share.
Google Play access
Download, inspect, then unlock when ready
- Open the DucyDrive listing on Google Play on your compatible Android device.
- Install the app and use the free inspection, guide, preview experience, and one included Smart Format to see whether it fits your workflow. The included format is used only after it completes and passes its verification check.
- When you are ready for all further formatting, image writing, and other completed Premium tools, choose the one-time purchase inside the app. Google Play manages the transaction and restoration for the purchasing account.
Seeing “not available” or a listing error? Confirm that Google Play is available for your account and country, then try the listing again from the same Google account used on the device. If it persists, email support with the exact error, country, and Google account domain—never your password.
Choose a support channel
Public issue tracker
Use GitHub for reproducible, non-sensitive bugs and feature requests.
Privacy questions
Review the exact local-processing and data-handling commitments.
What to include
Include the app version, Android version, phone model, USB device type, selected operation, exact error message, and repeatable steps when available.
Never post these publicly
Do not post license files, purchase tokens, private documents, personal information, device identifiers, signing material, customer records, private keys, or confidential diagnostic data.
Before a destructive operation
Keep an independent backup, verify the selected USB device, use stable external power where appropriate, and read the in-app confirmation. Formatting, writing, wiping, and repair may permanently alter data.