Private email
Use email when a request includes details that should not appear in a public issue.
MJD Solutions · Product support
Clear help, without exposing private information.
Report a reproducible problem or ask a question about DucyDrive through the channel that fits the information you need to share.
Choose a support channel
Public issue tracker
Use GitHub for reproducible, non-sensitive bugs and feature requests.
Privacy questions
Review the exact local-processing and data-handling commitments.
What to include
Include the app version, Android version, phone model, USB device type, selected operation, exact error message, and repeatable steps when available.
Never post these publicly
Do not post license files, purchase tokens, private documents, personal information, device identifiers, signing material, customer records, private keys, or confidential diagnostic data.
Before a destructive operation
Keep an independent backup, verify the selected USB device, use stable external power where appropriate, and read the in-app confirmation. Formatting, writing, wiping, and repair may permanently alter data.